How many terms and conditions are there?
Really there are 3.
1. TMCC Code Of Conduct Video
2. TMCC Membership Terms and Conditions
3. MQ (Motorcycling Queensland) Code Of Conduct
The first you agree to at the beginning of the signup process, the second is done during sign up for single/family members which you agree to in order for their membership to be active.
The MQ version is on the email sent out after member signup.
As part of our affiliation with Motorcycling Qld, the club will upload your membership details to MQ to register you as a members, or start a new profile with MQ to give you a Rident ID number for MQ events such as Races, trail rides etc. This will be a uneque number for each member and you will receive an email from MQ directly. You can then update your Ridernet profile accordingly as you feel free.
Once a member do I have to have my card with me?
We ask that you print a copy of your family Dash Licence and keep it in your car when riding at TMCC. If you are asked for proof of membership, you can then show this Dash Licence or your Member Card.
You can save your Member Card on your phone as an icon and pull it up if needed as well.
Why do you need my photo?
We require a photo that clearly shows your face for the Membership ID cards.
Because of the issues we have had in the past with identifying non Members riding at TMCC, the Member ID cards will enable us to quickly and easly identify active members.
My Picture is not the right way around?
Once you join, you will have access to the members portal where you can turn your image to be the right way up.
I forgot to add family members during signup
Once you complete the members signup, you will be able to add more family members in the members portal. Please note, each time you add a family member admin gets notified, so ensure that you are only adding ligitimate family members.
Who is allowed to be on my family membership?
Only family members that are directly related to you, ie partner and children.
Once a child turns 18 they are no longer able to be on your family membership.
Grandparents or other relatives cannot be on your family membership.
If you are in doubt please contact TMCC.
NOTE: there can only be 2 parents on any family membership and the ruling is that family members have to be on your medicare card. If you have a situation where they are not, please contact TMCC for your options. Grandparents are not part of the family membership and would need to have their own membership. Please contact us for further details on this at Info@tmcc.org.au
Do I need to have a Paypal Login to Pay?
No, Paypal allows for you to make a once of credit card payment, when the Paypal window opens during signup, scroll down and you will see and area for non Paypal members to pay.
You can also pay through direct EFT through the link. If you take this option, you will need to provide a receipt to the treasurer before your membership is approved. Please email this to Info@tmcc.org.au with your details of membership.
I cannot open the Dash Licence or Card from the email?
Becuase of the need for security, we have had some minor issues with opening the Dash Licence from the email sent during signup.
If you experience this, simply login to the members portal and open the print the dash licence from there.
What is a Dash Licence?
The Dash Licence is a print out from the Members Portal that you need to print and put on the dash board of your car so that it can be easily seen.
The purpose of the Dash Licence is to help TMCC committee members and helpers identify active members from non members.
Why Does My Membership Say Pending?
This can be for several reasons
1. You have not agreed to the Terms and Conditions in the Members Portal
2. You have not uploaded a photo into the Members Portal
3. You have joined for a period that has yet to start. For example if you sign up in December, then you membership will not become active until January when the period begins.
Membership Status, What Do They Mean?
- This means your membership is for the next period that has not begun.
- This means your membership is missing something, T & C or Photo.
- This means your membership has expired and is no longer current.
- This is an active membership and all information has been completed.
Why Is My Family Members Not Active?
If you have a family membership, then you need to login to the members portal and get each of your family members to agree to the Terms and Conditions. This is part of TMCC membership requirements.
Why Do You Want My Facebook Username?
This is so we can manually add you to the T.M.C.C Members Only Facebook Page. This Facebook page is for updates to the club, events, club closures, fire warnings and any alert that you need to know.
How Do I Find My Facebook Username?
Your Facebook username is not the one you login with, this username is the one that takes you straight to your account.
The link below will take you to your Facebook username edit area, from here you can find out what your user name is, and change it if you want to.
Open Facebook Username
I cannot Login?
The members portal login is case sensitive, so make sure you enter the username and password exactly as it was sent to you on the signup email.
The easiest way to do this is to copy and paste.
You must tick the I'm not a robot box to login as well.
If you get it wrong 3 times in a row the site will lock you out, to reset it, close all of your browser windows, wait a few seconds, reopen and try again.
Why do I have to tick "I'm to a robot" when logging in?
This is a special security check that Google developers can use to lock down website logins. This feature stops website hacking and Password cracking engines. Google does monitor some of your online activity and knows who you are most of the time before you get to the website. Hackers are automatically blocked.
Sometimes you may get asked a question when you tick the box, this is because google was unsure of who you are and looks for human behaviour to validate.
Our Login System
We have had several members ask why our security is case sensitive, has such difficult passwords and what is that Im not a robot all about?
Firstly the reason for our high security is to ensure the data stays safe and hackers cannot get into our system. On average most popular websites are hit 3 to 4 times a day by hackers trying to break in.
TMCC is no exception to this and our online defense is working to keep them away.
We use some of the most secure servers in the world with constant updates and patches being applied to keep ahead of the Robots and hackers out there.
Our site is rate "A" for security, and we do not take data security lightly.
The passwords are case sensitive, this is to make it even harder for hackers to guess what the password is. The combination of letters and numerals do make it harder for dictionary bots to break in, but using capital letters has increased the odds by two fold.
We also use a 3 attempt policy where if after 3 attempts you have not gained entry you will be locked out until you close your browser and try again.
This ensures dictionary bots cannot just keep trying to get in.
This is pretty simple, the harder the password, the harder to break it, passwords like "password123" are not acceptable and will be broken by a hacker in seconds.
Im Not A Robot
This is far more sophisticated than it looks, Google provides this security function to Google Developers so we are able to lock sites down and block hackers before they start.
This function comes from Google in real time, and they know where you have been along with what you have been doing in most cases, so Google knows before you even get there if you are a potential hacker.
This is when you will be blocked!
If you get the quiz, its usually because you have tried several times to get in, or google cannot ascertain who you are.
All up our security measures are in place to protect your data, so to help with logging in, cut and paste your username and password from your members email after signup.
Our most regular error is capital letters and using an "l" (letter L) instead of a "1" (Number One).